The Publisher Services team is committed to delivering exceptional service to both our group and third-party distributed clients.

The Publisher Services Team acts as a conduit between their publisher and all areas of Macmillan Publishers International Ltd (MPIL). Giving both our publishers and internal colleagues a ‘go-to’ person when the need for intervention or escalation is required.

Whilst the teamwork to achieve all our ‘behavioural standards’ – there are three statements which resonate with Publisher Services – ‘Care for our publisher, demonstrating warmth, patience and empathy. ‘Listen to our publisher and understand their issues’ and ‘Take ownership for finding solutions and seeing things through to the end’.