Credit Services Apprentice - Fixed Term Contract (2 years)
We are seeking to recruit a Business Administration Apprentice to join our Credit Services team on a 24-month contract. The overall purpose of this role is to support the team with cash allocation, completing administrative tasks, handling queries and providing excellent service to our Publishers and their customers whilst working toward a qualification.
You will be responsible for cash application, data maintenance and resolving queries via our ticketing system. You will have excellent communication skills and the ability to build strong working relationships.
This is a varied and challenging position which will involve:
- Cash application and reconciliation
- Providing excellent service and support, to agreed standards for our customers and publishers, taking ownership of all queries
- Administering and supporting the customer maintenance function within the team
- Assisting the team in chasing payments
- Providing cover for the team
The ideal candidate will have:
- GCSE grades 4 or above (or equivalent) in Maths and English
- Good organisation and time management skills
- Good working knowledge of Microsoft Office applications
- Excellent written and verbal communication skills
This is an exciting entry level role which will include study support toward a Customer Service Level 3 qualification with chance of progression within Credit Services upon completion.
Hours of work will be 9.00am-5.00pm Monday to Friday at our Basingstoke offices with the flexibility of two days working from home. There will be a half day study leave per week.
Our fantastic benefits include free parking , Private Medical Insurance/Medical cash plan, pension scheme with generous employer pension contributions, employee discounts portal, 25 days holiday, on-site canteen, employee assistance programme and much more.
To see the full job description click here.
Macmillan Distribution (MDL) is the award-winning distribution arm of the Macmillan Publishing Group. MDL provides a distribution service for its own Group publishers as well as distribution services to over 40 third party publishers. The commercial operations are based in Basingstoke and the warehouse in Swansea ensures a smooth operation of receiving, storing and distributing an extensive range of books, handling over 40,000 titles. Please visit our website here for more information.
All applicants must have the right to live and work in the United Kingdom.
Closing date for applications: (30 May 2025)
- Department
- MDL Credit Services
- Locations
- Basingstoke (Head office)
- Remote status
- Hybrid
- Yearly salary
- 17,500
- Employment type
- Apprenticeship
- Employment Status
- Fixed term
- Salary
- 17,500 per annum
Basingstoke (Head office)
What we offer!
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Hybrid Working
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Employee benefits package
Life insurance, Group Income protection, EAP, Private medical insurance, Pension, Cycle to work, Gym memberships, Tastecards, Sight tests and glasses contribution, On-site health checks and flu vaccinations and many more.....
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A positive, inclusive and diverse workplace to begin your career journey.
Workplace & culture
We are a professional, hard-working, mutually supportive group of people who strive to be the best at what we do and have fun doing it. This collective approach has led to Pan Macmillan winning the coveted Publisher of the Year Award at The British Book Awards three times in recent years.
Our ambition is to continue to nurture the best talent from the most diverse group of people so that we can continue to publish books and support authors and illustrators who make our world a better and happier place.
About Macmillan
If you want to know more about our divisions, please explore the websites below;
https://www.macmillandistribution.co.uk/
Credit Services Apprentice - Fixed Term Contract (2 years)
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