At Macmillan Distribution we are committed to delivering exceptional service and building strong relationships with our publishers and customers. We are looking for a highly driven and experienced Key & Specialty Account Manager to lead our team and drive success. 

This varied and challenging position involves:

• Team Leadership & Coaching: Lead and coach a team of account Coordinators to achieve and exceed performance goals, while fostering a collaborative and supportive team environment.
• Customer Excellence: Build long lasting Customer and Publisher relationships
• Performance Analysis: Monitor team performance and analyse key metrics to identify opportunities for improvement and implement solutions.
• Process Enhancement: Work to streamline processes and improve operational efficiencies that benefit the team, Customers and our Publishers.
• Team Collaboration: Collaborate with internal departments to align strategic initiatives and ensure seamless service delivery.

You will have:

• Recent experience at a management level within a customer focused environment, effectively managing teams. (For internal applicants relevant supervisory or lead experience managing people will also be considered).
•  Demonstrated leadership skills with the ability to motivate and develop a team.
• Strong communication and interpersonal skills.
• Ability to thrive in a dynamic and fast-paced environment.

This is a rare and exciting opportunity to join an evolving and well established  company within our  Key & Speciality Accounts team.   See the full job description here.

Hours of work will be 09:00am – 05:00pm Monday to Friday and the position is located in our Basingstoke office, Chineham.

We will provide you with hybrid working (3 office days/2 working from home), a competitive salary and fantastic benefits including Private Medical Insurance/Medical cash plan, enhanced employer pension contributions, employee discounts portal, 25 days holiday, on-site canteen, free parking, employee assistance programme and much more.

Macmillan Distribution (MDL) is the award-winning distribution arm of the Macmillan Publishing Group. MDL provides a distribution service for the group as well as distribution services to over 40 third party publishers. The team in Basingstoke and Swansea ensure a smooth operation of receiving, storing and distributing an extensive range of books, handling over 70,000 titles. Click here to visit our website.

Closing date 13th July