Customer Services Coordinator (Basingstoke)
Are you ready to take your customer service skills to the next level by delivering excellent customer service to our valued publishers and customers?
Are you a motivated team player with strong administration and communication skills? Do you aspire to deliver excellent customer service to our valued publishers and customers? If yes, Macmillan Distribution (MDL) invites you to join our team as a Customer Service Coordinator at our Chineham offices in Basingstoke.
Positions Overview:
We have 2 positions: 1 is a permanent and the other is a 1 year fixed term contract. Both positions are full-time and there is the opportunity to work from home 2 days per week (both roles).
Key Responsibilities:
Act as an ambassador for our business in communication with colleagues, external publishers, customers, and carriers.
Managing multiple tasks efficiently while adhering to customer deadlines.
Embrace and embody our values of 'Delivering Excellence' in every interaction.
Skills and Qualifications:
Excellent communication abilities.
Strong time management and multitasking skills.
Proficiency in Microsoft Office Suite (Excel, Word, etc.).
Attention to detail and a flexible, proactive attitude.
Educational qualifications: GCSE grades 4 or above in Maths and English (or equivalent).
This role requires 35 hours per week, Monday to Friday, with a one-hour lunch break.
Our benefits:
Private Medical Insurance / Medical Cash Plan, Pension scheme with generous employer pension contributions, Employee Assistance Programme, Employee discounts portal, Free parking, 25 days holiday, on-site canteen and much more.
If you're ready to bring your skills and enthusiasm to a fast-paced, dynamic environment, we'd love to hear from you!
To see the full job description click HERE.
Macmillan Distribution (MDL) is the award-winning distribution arm of the Macmillan Publishing Group. MDL provides a distribution service for its own Group publishers as well as distribution services to over 40 third party publishers. The commercial operations are based in Basingstoke and the warehouse in Swansea ensures a smooth operation of receiving, storing and distributing an extensive range of books, handling over 40,000 titles. For more information, visit our website here.
All applicants must have the right to live and work in the United Kingdom.
Closing date for applications: 9 November 2025 (it may close early depending on candidate applications).
Interviews are being scheduled at our offices 18/19 November 2025.
No agencies thank you.
- Department
- UK Customer Service
- Locations
- Basingstoke (Head office)
- Remote status
- Hybrid
- Employment type
- Full-time
- Employment Status
- Permanent
Basingstoke (Head office)
What we offer!
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Hybrid Working
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Employee benefits package
Life insurance, Group Income protection, EAP, Private medical insurance, Pension, Cycle to work, Gym memberships, Tastecards, Sight tests and glasses contribution, On-site health checks and flu vaccinations and many more.....
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A positive, inclusive and diverse workplace to begin your career journey.
Workplace & culture
We are a professional, hard-working, mutually supportive group of people who strive to be the best at what we do and have fun doing it. This collective approach has led to Pan Macmillan winning the coveted Publisher of the Year Award at The British Book Awards three times in recent years.
Our ambition is to continue to nurture the best talent from the most diverse group of people so that we can continue to publish books and support authors and illustrators who make our world a better and happier place.
About Macmillan
If you want to know more about our divisions, please explore the websites below;
https://www.macmillandistribution.co.uk/